Shipping and Receiving Policies 2018-01-09T02:44:01+00:00

General Shipping Policies

  • Someone at least 18 years of age must be present to accept the cabinets.
  • Customer must have an area ready to accept the glass cabinet doors that is clean, dry and able to fit all of them . The trucking companies will not help clear space for the cabinets.
  • The driver will not unpack the cabinets boxes due to time restrictions; however if a cabinet box appears to be damaged you may ask to remove the cabinet from the box for further inspection. The driver is not responsible to haul away any trash.
  • Our company will ship all orders in the timeliest manner possible, however is neither responsible nor liable for any delays in the shipment of your product due to manufacturing delays or any other unforeseen delays that are out of our control.
  • Our products are shipped using a third party shipping company (UPS, FedEx, National Freight Carrier, etc.) that is not affiliated in any way with us. Only the necessary customer information will be provided to the shipping company. All products are shipped to one customer and to one location in the United States.
  • Deliveries include ONE attempt by the shipping company to deliver the product to the consumer. All shipping notifications will be sent via email. If for any reason the customer is unavailable to accept the order and the product is undeliverable under any circumstances, the customer will be responsible for any extra shipping and handling charges.
  • Delivery to your address may be limited by location or other circumstances. We reserve the right to change delivery methods and/or carriers. If a scheduled delivery cannot take place due to weather, truck issues etc., the delivery agent will call and reschedule. Glasscabinetdoors.us is not responsible for lost time or wages due to a shipment being delayed.
  • We will ship anywhere in the Continental United States that has normal access and does not require special handling to reach the site . All products can be shipped to businesses with or without a loading dock, residences, and construction sites.

Receiving Policies

  • CHECK YOUR ORDER TO MAKE SURE IT IS COMPLETE. You are responsible to check and make sure that all items on the order sheet/packing list are delivered by the shipping company.
  • All missing and visibly damaged items must be clearly marked on the driver’s paperwork. Make sure to get a copy of the Bill of Lading that includes both the driver’s and the customer’s signature.
  • The bill of lading (driver’s paperwork) indicates the number of cartons, not necessarily the number of items. You must check that all items on the order have been received before you sign the paperwork.
  • After all boxes are received sign off on the drivers paperwork. Once the customer signs off that all cabinets are received, Cabinets.com will not be responsible for missing items.

Missing Items Policies

  • CUSTOMER IS RESPONSIBLE TO MAKE SURE ALL ITEMS ARE RECEIVED.  Inspect for any visible damages to the boxes and make sure all products are received in the presence of the carrier representative. If you detect any missing items from the shipment, you must document them in writing on the paperwork provided by the driver. Make sure to note the paperwork in front of the carrier and have the driver sign the paperwork. Report the issue to us immediately via email.
  • We will not be responsible for any missing items that are not clearly marked on the Bill of Lading (paperwork) you sign from the driver. If you sign and accept the delivery you are agreeing that all the items in your order have been received, minus any backordered items that you have already been notified about.
  • Note that some items are packed together in a single box . Please inspect the boxes to make sure that all your pieces are accounted for.

Damange / Defects Policies

  • Please inspect all boxes for visible damage in the presence of the carrier representative, they will not wait for you to open every box. If you detect any visibly damaged or defective items from the shipment, you must notify in writing on the Bill of Lading (driver’s paperwork) in front of the carrier and report the issue to us immediately via email.
  • Glasscabinetdoors.us is not responsible for loss or damage that occurs during shipment after you give the carrier a clean receipt. All damages that are caused during the delivery process are not covered under the warranty.
  • All unconcealed damaged items must be reported on the bill of lading (driver’s paperwork) at the time of delivery. All claims then must be reported to GlassCabinetDoors.us via email by sending the info regarding the issue and pictures showing the damage. No claims will be allowed without the proper paperwork signed by both you the consumer and the carrier representative.
  • All concealed damaged items must be reported within 30 days after the product has been delivered. All claims then must be reported to GlassCabinetDoors.us via email by sending the info regarding the issue and pictures showing the damage.
  • Clear photos showing the damage or defective items will be required to process any claim.
  • IF THE GLASS CABINET DOOR HAS ALREADY BEEN INSTALLED WE WILL NOT ACCEPT THE CLAIM OR REPLACE THE GLASS CABINET DOOR. Photos must be taken before the cabinet doors or parts are installed.
  • All product verified correctly as defective will be shipped at no charge.
  • If you have any questions or concerns, please contact via email : info@glasscabinetdoors.us

Cabinet Doors Replacements

  • Replacements still need to go through production since the glass cabinets doors are not stock items and will take same timing of original order.
  • Glasscabinetdoors.us will replace only the parts of the order that are damaged. If only a door or drawer front needs to be replaced, we will not replace the entire cabinet. Cabinets.com is not responsible for the assembly of the new part.
  • GlassCabinetdoors.us is not responsible for any additional fees incurred.